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Shipping & Returns

Last Updated: 20/05/2025

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At Kiiran Valentine, we create each piece with care and intention. As a slow fashion brand, we prioritise quality over speed and appreciate your patience as we work to deliver garments made to last.

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Shipping

Origin: All orders ship from our studio in Chennai, India.

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Processing Time

Each order is made or packed with purpose. Please allow 7-10 business days for processing before dispatch. For made-to-order or limited-run items, extended lead times may apply; this will be indicated on the product page.

Domestic Shipping (India)

  • Estimated delivery: 7-10 business days after dispatch

  • All orders include tracking​

 

International Shipping

  • Estimated delivery: 10–21 business days

  • Customs duties or import taxes (if applicable) are the buyer’s responsibility

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Order Tracking

Once your order ships, you will receive a confirmation email with a tracking link. Please check your spam folder if you don’t see it, or contact us for assistance.

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Address Accuracy

Please verify your shipping address carefully before placing your order. We cannot redirect packages once shipped and are not responsible for lost packages due to incorrect address information.

 

Returns & Exchanges

We embrace slow production and encourage mindful purchases. While we do not support impulse buying, if you are unhappy with your order, we will do our best to assist you.

 

How to Request a Return

Email us at business.kiiran@gmail.com within 7 days of receiving your order, including your order number and reason for return. We will review your request and guide you on the next steps.

 

Return Conditions

To qualify for a return or exchange:

  • Items must be unworn, unwashed, and in original packaging

  • All tags must remain attached

  • Returns must be shipped back within 7 days of approval

  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect

 

Non-Returnable Items

  • Items marked final sale

  • Custom or made-to-order pieces

  • Items showing signs of wear

 

Refunds

After receiving and inspecting the returned item, we will notify you about your refund status. If approved, refunds will be processed to the original payment method. Please allow 7–10 business days for the refund to reflect.

 

Exchanges

To exchange an item for a different size or style, please specify this in your return request email. We will confirm availability and reserve the item once we receive the original.

 

Questions?

We’re here to help! For any inquiries regarding your order, shipping, or returns, please contact us at:
business.kiiran@gmail.com

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